Wirex Limited has released its 2025 Transparency Report. It provides an unfiltered, data-rich view of how the company protects customers, tackles financial crime, and strengthens trust through measurable accountability.
Written by CEO Chet Shah, the report departs from the industry standard of vague claims and instead publishes hard evidence of what the company has accomplished and where it knows it needs to go further.
At the heart of the report are hard numbers. In 2025, Wirex Limited prevented £630,000 of suspected laundered funds from entering or moving into the financial system. For an industry that is constantly monitored, this is a concrete demonstration of controls that work in real time.
“When I was appointed, I promised to lead with transparency because trust is earned by facts, not slogans,” said Chet Shah, CEO of Wirex Limited.
“This report is a way for us to demonstrate to our customers, partners and regulators how we balance growth with safety, accountability and a relentless focus on doing the right thing.”
In a field full of big claims and scant evidence, Wirex Limited has chosen to show how it works. The 2025 Transparency Report goes beyond common industry jargon to reveal what the company actually sees in the field, how it’s responding, and where it’s looking to improve.
Main highlights
The report reveals detailed findings across fraud prevention, anti-money laundering efforts, sanctions compliance, customer complaints and Wirex Limited’s people-driven culture. The main contents are as follows.
Fraud prevention: Wirex Limited stopped £183,752 in retail fraud losses in 2025 as fraud continues to rise in the UK. Of this, £156,145 related to APP fraud. Interfering with money laundering: Wirex Limited filed a C500 suspicious activity report with the UK National Crime Agency and supported 87 law enforcement requests, including a complex investigation involving a mule network. Real-time sanctions alert: With sanctions regimes rapidly changing, Wirex Limited was screening against over 30 global sanctions lists every day. Transparency in customer complaints: Wirex Limited received 244 complaints and resolved 68% within 15 business days. The company upheld 36 complaints with the main theme of “freezing funds”. Culture and Talent Metrics: Wirex Limited reports strong indicators of organizational health, including gender balance of 49%/51%, Employee Net Promoter Score of 57, Glassdoor Score of 4.6, and voluntary turnover rate of 1.3%. These highlight what the CEO describes as “a culture built on accountability and honest dialogue, not posters on the wall.”
These are just some of the report’s findings. The full publication includes a deeper breakdown, background, and display of the priorities Wirex Limited has set for 2026.
Regulatory involvement
The report notes that the Financial Conduct Authority inspected Wirex Limited’s financial crime management and fraud framework in 2025 and made useful recommendations but did not identify any significant issues, but the CEO said this was a test of direction rather than a goal.
“Protecting customers at scale requires an ongoing effort,” said Chet Shah. “Publishing this report is part of earning trust by holding ourselves accountable and taking one decision at a time.”
The Wirex Limited 2025 Transparency Report is available now. Download the full report.
About Wirex Limited
Wirex Limited is an FCA regulated electronic money association based in the UK. We offer secure payment methods and allow users to easily and seamlessly store, buy, and exchange multiple currencies. As a leading member of Visa and Mastercard, Wirex Limited goes beyond traditional services and embraces the evolving trends of Web3 to provide mainstream access to digital finance and wealth management. Wirex Limited is simplifying digital payments, making them more accessible and convenient for people.
